FAQs

Our Brand

Briogeo was born and raised in New York City and our headquarters still exist here today. All Briogeo products are formulated and manufactured in the U.S.A.

We make it part of our mission to not only formulate products that are non-toxic and naturally-based, but that also produce the high performance results you want and deserve. To us, it's not just about formulating our products with safe ingredients, but also making products that truly work. All Briogeo products contain a NOVA Complex of Natural Oils, Vitamins, and Antioxidants that create the foundation for healthier, beautiful hair with every use. Our 6-FREE ingredient criteria takes the guesswork out of having to read ingredient labels, as our products are never formulated with sulfates, parabens, phthalates, silicones, synthetic dyes, or DEA.

Pronounciation: Bree-oh-jhee-oh.

Briogeo is a word we created that describes our brand from the inside out. The word "Brio" is an Italian word that means "full of life, vivid, and unique". The word "Brio" speaks to our vibrant and colorful packaging that was inspired by our diverse and energetic hometown, New York City. The word "Geo" is a latin word that means "of Earth or nature". It speaks to what's on the inside of the bottle - naturally-based, safe, and effective formulas made from the Earth's own ingredients.

Online Ordering

You can click on the "Password Reminder" link, and a password reminder e-mail will be generated.

We currently accept Visa, Mastercard and American Express

You will receive an order acknowledgement e-mail shortly after of placing an order on our website. If you don't receive one, please check your SPAM folder. If it's not in there, please shoot us a note at support [at] briogeohair.com and we'll look into it.

Please contact us as soon as possible at support [at] briogeohair.com to request a cancellation. If the order has not yet been processed, your credit card will not be charged. If the order has been processed, fulfilled and shipped, please refer to our Return Policy in this FAQ.

We are always here to help! You can e-mail us at support [at] briogeohair.com. Where applicable, please mention your order number. If not available, be sure to include your full name and address, as it was listed at time of order placement.

Where to Buy + Offers

Briogeo products can be purchased online and in-store, at select authorized retailers. Please check here for a list of our authorized retailers. Please note that some unauthorized retailers may sell our products on Amazon, Ebay or other third party sites. If the re-seller is not listed on our authorized retailer page, please be cautious as you may be purchasing illegitimate or used product.

Throughout the year, we offer special promotions - like discounts and free travel sizes of our products. Be sure to sign up for our newsletter and follow us on our social media pages to be in the know of our latest promotions!

You can choose up to 2 FREE samples of your choice when you place an order at briogeohair.com. You'll be able to select which samples you prefer at checkout.

At this time, Briogeo retail outlets are limited to select prestige salons, spas, boutiques, beauty stores, and specialty stores. If your store carries products within the prestige beauty and hair category and you have interest in hosting our brand, please send a note to sales [at] briogeohair.com with your website address and store location information, and we'll get back to you shortly with more information.

Product Info

Our Ingredients

Six-free is our ingredient methodology that describes our commitment to avoiding the following 6 controversial, and potentially harmful, ingredients in all of our products: sulfates, parabens, phthalates, silicones, DEA, and synthetic dyes.

We use Ecocert preservatives, such as dehydroacetic acid and benzyl alcohol, to maintain the performance, quality, and freshness of our formulas. We refrain from using paraben preservatives in any of our products. Parabens have been linked to health concerns such as reproductive and developmental toxicity. Given Briogeo refrains from using potentially harmful preservatives or chemical stabilizers, the color or scent of our products may change over time and this is completely normal due to the nature of the essential oils and natural extracts we use in our formulas.

Sulfates: Harsh, synthetic surfactants used to dissolve dirt and oil

–Concerns: Can cause scalp irritation, follicle inflammation, and cause hair to become dry and dull

Silicones: Lightweight, synthetic, petroleum-derived polymers that coat the hair cuticle to lock out frizz and enhance shine

–Concerns: Excessive build up and "clogging" of the hair cuticle that prevents hair from absorbing nutrient-rich ingredients

Phthalates: Chemicals used to stabilize synthetic fragrances

–Concerns: Potential reproductive and developmental toxicity

Parabens: Synthetic preservatives meant to inhibit bacteria growth and extend the shelf life of products

–Concerns: Scientific studies that may indicate a link between paraben ingestion and certain types of cancers

Artificial Dyes: Synthetic agents used to cosmetically tint products

–Concerns: Can cause scalp irritation and can be problematic for those with allergies or sensitive skin and eyes.

DEA: A foaming and product thickening agent

–Concerns: Linked to allergies, skin toxicity, hormone disruption, and inhibited fetal brain development

Several of our product contain organic ingredients, however, none of our products are certified organic.

Briogeo uses many ingredients that are certified organic, natural, or naturally derived, and we use some (safe!) synthetic ingredients, too. We aim to use the highest amount of naturally-derived ingredients in every product, as possible, without sacrificing product performance. However, there are some non-natural ingredients we use in our products to ensure shelf life, product efficacy, and product stability. The small % of non-natural ingredients we use are deemed safe and non-toxic by the Environmental Working Group (EWG) and are only used to ensure the utmost product quality and performance.

Some of our products do contain nut oils such as argan, shea, coconut and almond oils. Some products do not contain any nut oils, however, we cannot guarantee that our products were made in a nut-free facility. As always, we encourage customers who have extreme allergies to consult a doctor or conduct a patch test before using any product.

Brassica Alcohol (Brassica Oil Derived) and Cetyl Alcohol (Vegetable Derived) are fatty alcohols found in plant cells that do not behave like other alcohols, such as ethanol or propanol. These alcohols are not drying; they condition & soften the hair and increases manageability. Alcohol Denat. (grain derived) is a natural alcohol that is used in our Blossom & Bloom Ginseng + Biotin Volumizing Spray to absorb excess oil in the hair to give the roots lift and volume. Benzyl Alcohol is an ECOCERT preservative used to maintain the shelf life and integrity of our products.

Gluten Free:

Be Gentle, Be Kind Green Tea Shampoo
Be Gentle, Be Kind Avocado + Quinoa Co-Wash
Curl Charisma Rice Amino + Avocado Leave-In Creme
Curl Charisma Rice Amino + Shea Curl Defining Conditioner
Curl Charisma Rice Amino + Shea Moisture Shampoo
Curl Charisma Rice Amino + Quinoa Frizz Control Gel
Don't Despair, Repair! Deep Conditioning Mask
Don't Despair, Repair! Gel-to-Oil Overnight Repair Treatment
Blossom & Bloom Ginseng + Biotin Volumizing Shampoo
Blossom & Bloom Ginseng + Biotin Volumizing Blow-Dry Spray
Rosarco Milk Reparative Leave-In Conditioning Spray
Rosarco Repair Shampoo
Rosarco Repair Conditioner
Rosarco Oil
Rosarco Blow Dry Perfection + Heat Protectant Creme
Scalp Revival Charcoal + Coconut Micro-Exfoliating Shampoo
Scalp Revival Charcoal + Tea Tree Scalp Treatment
Scalp Revival Charcoal + Biotin Dry Shampoo
Vegan:

Be Gentle, Be Kind Green Tea Shampoo
Be Gentle, Be Kind Avocado + Quinoa Co-Wash
Blossom & Bloom Ginseng + Biotin Volumizing Conditioner
Blossom & Bloom Ginseng + Biotin Volumizing Shampoo
Blossom & Bloom Ginseng + Biotin Volumizing Blow-Dry Spray
Rosarco Milk Reparative Leave-In Conditioning Spray
Rosarco Repair Conditioner
Rosarco Repair Shampoo
Rosarco Oil
Scalp Revival Charcoal + Coconut Micro-Exfoliating Shampoo
Scalp Revival Charcoal + Tea Tree Scalp Treatment
Scalp Revival Charcoal + Biotin Dry Shampoo

Our Products

We never, ever test our products on animals. We love our furry friends!

Each Briogeo product has a 24 month shelf life and our products maintain their peak freshness within 12 months from opening.

It seems counter-intuitive, but some proteins load up the hair cuticle and can lead to brittle, dry-feeling hair. But protein itself does not dry out hair; rather, when it seals the cuticle, it can intensify the dry feeling of already dry or damaged hair. Therefore, it's important to combine proteins with moisturizing ingredients, which Briogeo does in all of its formulas. We use balanced levels of proteins plus moisturizers to gently refresh and coat the hair cuticle, adding back shine and strength to stressed hair.

Not necessarily. The most important measures for color-treated hair are preventing fading and dryness. Both of these objectives can be met by using sulfate-free products, and products containing proteins in conjunction with catalyst moisturizers. Good news - all Briogeo products fit the bill!

Absolutely! Different hair types have different needs and each of our collections can be mixed and matched. For example, someone with fine, curly hair may want to use our Blossom & Bloom Ginseng + Biotin Volumizing Shampoo and Conditioner and finish with our Curl Charisma Rice Amino + Avocado Leave-In Creme. If you're unsure which products are right for you, take our quiz here.

Our product assortment focuses on repair, moisture, volume, and curl care. We offer a diverse selection of products that are intended to respond to the needs of those with thin/fine, wavy, curly, damaged, dry, chemically and/ color treated hair.

Yes. However, those with very fine hair should avoid applying the mask at the roots and instead focus on the mid-length to ends of the hair and ensure the product is rinsed from the hair very thoroughly.

Feedback from our customers suggests that our Curl Charisma collection resonates best with 2A to 3C curls. For Type 4 Coily Hair, we recommend our moisture intense Rosarco and Don't Despair, Repair! collections and our Be Gentle Be Kind Avocado + Quinoa Co-Wash.

Yes. However, those with very fine hair should avoid applying the mask at the roots and instead focus on the mid-length to ends of the hair and ensure the product is rinsed from the hair very thoroughly.ble for fine/thin hair?

Shipping

We charge a $6.95 flat rate ground shipping charge on all orders. This may vary somewhat for certain international orders.

From time to time, we offer special shipping promotions. Be sure to sign up for our newsletter to stay up to date with our latest promotions.

Currently, we partner with USPS and FedEx to ship our products.

Absolutely! Your order will be shipped via USPS. When entering your address on the order form, please click the box to indicate that your address is a PO Box, APO or AFO.

For US domestic orders, you can expect to receive your order within 2-7 business days after the order has been processed.

In most cases, no, we do not request a signature.

Absolutely! We ship internationally to most countries around the world.

Orders that are shipped to countries outside of the US are shipped on a DDU (delivery duty unpaid) basis.

DDU (delivery duty unpaid) means that you may be liable to pay local sales taxes and customs duties on arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.

Please note that Briogeo is unable to advise on the amount that this may be and cannot accept responsibility for these costs. You can reach out to your local post office for additional information.

At this time, we are required to charge sales tax in many states throughout the US. If sales taxes are mandated to be collected in your state, they will be calculated at checkout.

If your package was damaged during shipment, save the box and products and reach out to us at support@briogeohair.com. Please also provide photos of the issue and as many details as possible so that we can look into this for you as soon as possible.

You can order directly online via our website at www.briogeohair.com

Returns + Exchanges

We want you to be happy with your Briogeo product purchases. In the event you feel that a Briogeo product you purchased doesn't perform the way you want or expect, please let us know. We are happy to issue you a full refund of the purchase price (minus shipping, handing, gift wrapping, or other service fees) upon receipt of the remaining unused product within 30 days from the purchase date.

We unfortunately cannot receive returns on overly used products or products not purchased online at briogeohair.com.

Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and/or sale items cannot be returned for a refund.

To return items to BriogeoHair.com, please follow these three easy steps:

1. Send an e-mail to support [at] briogeohair.com with your order number (if you don't have it—please specify your name and address) and items to be returned. Unfortunately, we are unable to refund your original shipping charges unless the return was a result of our error.

2. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment.

3. All return packages must be shipped via UPS, FedEx, USPS or DHL and should be mailed to:

Briogeo Hair Care
Attn: Returns
32 East 31st Street
2nd Floor
New York, NY 10016
United States

Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Original shipping and handling charges are not refundable.

In Store Purchase Return

If you have purchased a Briogeo product from a salon, spa, boutique, beauty supply store or other participating retailer, please return it to the location where it was originally purchased, subject to the store's own return/exchange policy.

We apologize, as we are unable to process returns for products not purchased online at BriogeoHair.com.

Contact Us

Customer Order Questions - support@briogeohair.com

Product Recommendations and/or Feedback - support@briogeohair.com

Media/Press Inquiries - service@briogeohair.com

Influencer / Sponsorship Inquiries - influencers@briogeohair.com

Sales / Distribution Inquiries - service@briogeohair.com

Job related inquiries - careers@briogeohair.com

Additional Questions

Please feel free to contact us via email at service [at] briogeohair.com (FOR NON-ORDER RELATED INQUIRIES) and support [at] briogeohair.com (FOR ORDER RELATED INQUIRIES). We are happy to help with any questions you may have and we generally respond in less than 24 hours.

Web Accessibility

Briogeo Hair Care is committed to diversity and inclusion in all that we do. These core values are at the heart of the way we do business.

Because of our belief in “Hair Care for All”, we are making ongoing improvements to ensure that Briogeohair.com complies with the best practices and standards defined by Section 508 of the U.S. Rehabilitation Act and the Web Content Accessibility Guidelines of the World Wide Web Consortium.

Our website is regularly analyzed and tested by developers with expertise in web accessibility. We are continuously discovering new solutions to further improve the accessibility of our website.

Our Current Accessibility Features

• A dedicated customer service phone line that is available Monday - Friday from 9am - 6:00pm EST: 646-401-0297.

• Alternative text for designated images and other non-text elements.

• Title attributes that provide information about links and indicate new browser windows.

• Structural formatting to indicate headings and lists for better page comprehension.

• Association of forms with labels.

• Association of all data cells in a data table with their headers.

• JavaScript and style sheets to improve the functionality of the site. Alternative content is provided where necessary

As we continue to improve our website, we will reflect any changes here within our accessibility statement.